Dewi11 Terms & Conditions – Complete Guide Platform Usage

By using the Dewi11 platform in any capacity — whether browsing the site, registering an account, making a deposit, playing games, or claiming a bonus — you are legally accepting and agreeing to these terms and conditions in full. This acceptance is legally valid and binding.

These terms form a binding agreement between you and Dewi11. If you are registering on behalf of a company or other entity, you confirm that you have the authority to bind that entity to these terms. Dewi11 reserves the right to amend these terms at any time with appropriate notice to users.

To register and use the Dewi11 platform, you must meet the following eligibility requirements:

• At least 18 years old at the time of registration and throughout the period of account use.
• Is an individual who resides in or accesses the platform from a location that does not restrict the use of such online casino platforms.
• Have full legal capacity to enter into binding agreements under applicable law.
• Not an individual who has previously been suspended, banned, or restricted by Dewi11 for any reason.
• Not acting as an agent, representative, or third party on behalf of any other person when using the platform.

Dewi11 reserves the right to request proof of age or identity at any time. If you are unable to verify that you meet the eligibility requirements above, Dewi11 reserves the right to suspend or close your account and withhold any associated funds pending verification.

Each user is only permitted to hold one (1) active account at Dewi11. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts and the forfeiture of any fund balances and bonuses.

Upon registration, you agree to:

• Provide truthful, accurate, current, and complete information as required in the registration form.
• Keep your information up to date should any changes occur, particularly your contact details and payment methods.
• Keep your account password confidential and do not share account access with any other party.
• Bear full responsibility for all activities that occur under your account, whether or not carried out with your knowledge.

Dewi11 is not liable for any losses arising from unauthorised access to your account if you have failed to follow the recommended security measures. If you suspect your account has been accessed without your authorisation, contact our support team immediately.

Dewi11 supports the following deposit methods for players in Malaysia:

• Touch 'n Go eWallet – instant deposit, credited in under 2 minutes.
• GrabPay – instant deposit via your Grab app.
• Boost – instant deposit via the Boost app.
• ShopeePay – deposit via the Shopee app.
• DuitNow – instant QR transfer or phone number transfer.
• FPX (Maybank2u, CIMB Clicks, and other Malaysian banks) – online bank transfer.

The minimum deposit amount is RM30 per transaction. There is no maximum deposit limit for standard deposits; however, limits may apply to certain payment methods in accordance with the caps set by the respective e-wallet providers.

All deposits must be made using a payment method registered in your own name. Dewi11 does not accept deposits from third-party accounts. Deposits received from unknown or suspicious sources will be investigated and may be returned.

Dewi11 does not charge any fees for deposits. However, your e-wallet provider or bank may apply their own transaction charges, which are beyond our control.

Withdrawals may be made to any Malaysian payment method that matches your deposit method. Withdrawal conditions are as follows:

• The minimum withdrawal amount is RM50 upon request.
• Daily withdrawal limits vary by VIP tier — from RM5,000 (Silver) to unlimited (Diamond).
• Withdrawal requests are processed within 15 to 30 minutes for regular members during normal operating hours.
• Platinum and Diamond VIP members enjoy withdrawals processed within 10 to 15 minutes.
• The first withdrawal from a new account may require identity verification before it is processed.

Dewi11 reserves the right to suspend or place a hold on withdrawal requests until an investigation is complete if there is reasonable suspicion of fraudulent activity, money laundering, or a breach of terms. In such cases, you will be notified promptly and supporting documents may be required.

If your account holds an active bonus balance that has not yet met the rollover requirement, real money withdrawals may still be made, but the bonus balance will be forfeited. Make sure you understand each bonus's terms before claiming it if you plan to withdraw early.

Dewi11 offers a variety of bonuses and promotions from time to time, including a Welcome Bonus, reload bonuses, VIP cashback, and special promotions tied to festive seasons or sporting events. The general terms applicable to all bonuses are as follows:

• Each bonus carries a rollover requirement (wagering requirement) as specified in the relevant bonus terms. Bonuses cannot be withdrawn until the rollover requirement has been met.
• Dewi11 VIP Cashback is credited as cash with no rollover requirement — this is an exclusive benefit of our VIP Rewards programme.
• Each user may claim each type of bonus only once, unless otherwise stated in the relevant promotion's terms.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Dewi11 reserves the right to void any bonus claimed through unauthorised means, including the use of multiple accounts or collusion between players.
• The validity period for each bonus is stated in the relevant promotion's terms. Expired bonuses will be automatically forfeited.

For the specific terms of each promotion, please refer to the relevant promotions page or contact our support team. Dewi11 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, particularly in the event of unforeseen technical circumstances.

Dewi11 offers a wide range of game categories, including live casino (baccarat, blackjack, roulette, sic bo, dragon tiger), slots, poker, badminton betting, football, and e-sports. The general rules that apply to all games are:

• All game outcomes are final once a game has ended and cannot be disputed on the grounds of not understanding the rules.
• In the event of a technical disruption during gameplay, any incomplete rounds will be settled based on the last status recorded by our system. Decisions made in such cases are final.
• Any attempt to exploit technical bugs or vulnerabilities in the gaming system is strictly prohibited and may result in account closure.
• The minimum and maximum betting limits for each table or game are as displayed within the respective game interface.
• Random number generator (RNG) outcomes for computer-based games are final and are independently audited to ensure fairness.

For Live Casino games, the dealer's instructions and decisions are final. If you have a query regarding the outcome of a particular round, you may contact our support team, who will review the video recording of that game.

Dewi11 users are strictly prohibited from engaging in the following activities:

• Identity fraud — registering or using an account under another person's identity or with false information.
• Money laundering — using the Dewi11 platform to transfer or conceal funds derived from illegal sources.
• Game manipulation — using software, bots, or other technical means to gain an unfair advantage in any game.
• Player collusion — working together with other players to exploit the bonus system, table games, or Sports Betting.
• Bonus abuse — registering multiple accounts, using false identities, or employing other means to claim bonuses you are not eligible for.
• Hacking attempts — any attempt to access another user's systems, data, or account without authorisation.
• Support abuse — providing false information to the support team or making unfounded claims.

Dewi11 uses a sophisticated monitoring system to detect suspicious activity. Any account suspected of involvement in the above behaviours will be temporarily suspended for investigation, and if proven, the account will be permanently closed with all associated funds withheld until the investigation concludes.

Dewi11 reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Violation of any terms set out in this document.
• Recommendations from relevant regulatory authorities or financial institutions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to provide the requested verification documents within the specified timeframe.
• Account inactive for more than 12 consecutive months.

You may also request to close your own account at any time by contacting our support team. Prior to closure, any outstanding real money balance (excluding bonus balance) will be returned to you via the same payment method used for your last deposit, subject to successful identity verification.

Dewi11 is committed to protecting the privacy and personal data of all our users. Below is a summary of our approach to data protection:

• All personal data you provide during registration and platform use is protected with 256-bit SSL encryption.
• Your information will not be sold, lent, or shared with any third party for marketing purposes without your explicit consent.
• Dewi11 may share your data with the relevant authorities where required by law or a valid court order.
• You have the right to request access to the personal data we hold about you, as well as to request corrections if any inaccuracies are found.
• Transaction records and gaming activity are retained for the period required by law or our internal policy.

For full details on how we collect, use, and protect your personal data, please read Privacy Policy our complete policy. The Privacy Policy forms part of the overall agreement between you and Dewi11.

Dewi11 provides this platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates smoothly, we cannot guarantee uninterrupted availability at all times.

Dewi11 is not liable for:

• Losses or damages arising from technical disruptions, scheduled maintenance, or interruptions beyond our control.
• Financial losses resulting from your betting decisions — playing is entirely at your own risk.
• Acts or omissions of third-party service providers, including payment providers and game software providers.
• Any indirect, consequential, or punitive losses, even if Dewi11 has been advised of the possibility of such losses.

Dewi11's maximum liability to you in any case shall not exceed the total amount you deposited in the 30 days prior to the claim being made.

Dewi11 takes our responsibility toward player well-being very seriously. Online gaming should be treated purely as a form of entertainment — not as a source of income or a way to resolve financial difficulties.

As part of our commitment, Dewi11 provides the following self-control tools for all users:

• Deposit limit — set daily, weekly, or monthly deposit limits that cannot be increased without a 24-hour waiting period.
• Loss limit — cap the maximum amount you can lose within a set time period.
• Play time reminders — receive notifications at set intervals during an active gaming session.
• Voluntary Self-Exclusion — suspend access to your account for a period of 24 hours to 6 months upon your request.

If you feel that gaming has begun to negatively affect your daily life, personal relationships, or finances, please reach out to our support team or visit the Responsible Gaming us for further information and assistance.

Dewi11 reserves the right to amend, update, or replace any part of these terms and conditions at any time. When material changes are made, we will endeavour to provide reasonable notice through the following means:

• An in-platform notice upon your next login.
• Email sent to the address registered to your account.
• Update the "Last Updated" date at the top of this page.

It is your responsibility to check this page periodically. Your continued use of the Dewi11 platform after any amendments are published will be deemed unconditional acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account and withdraw any remaining real money balance before the amendments take effect.

These terms and conditions are governed and interpreted in accordance with applicable laws. Dewi11 operates in line with the guidelines and laws applicable to online casino platforms under the relevant jurisdiction.

Any dispute arising from or related to these terms or the use of the Dewi11 platform that cannot be resolved amicably within 30 days shall be referred to binding arbitration. The arbitration decision is final and binding on both parties.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed from these terms while all remaining provisions continue in full force and effect.