Dewi11 Responsible Gaming – Control Is in Your Hands

Responsible gaming means playing within limits that do not affect your daily life, finances, personal relationships, or mental health. It is not about avoiding play altogether — it is about ensuring that gaming remains a form of entertainment you choose and enjoy, rather than a necessity or an escape from your problems.

There are several core responsible gaming principles that Dewi11 consistently reminds all our members of:

• Only play with money you can afford to lose — set a dedicated entertainment budget specifically for playing, separate from your daily living expenses, monthly bills, and savings.
• Treat losses as an entertainment cost — just as you would pay to watch a movie or attend a concert, losses incurred while playing are an entertainment cost that should be accepted gracefully when they occur.
• Do not chase your losses — one of the most dangerous behaviours in casino gaming is attempting to recover lost money by playing longer or betting bigger. This almost always makes things worse.
• Playtime has its limits — set a realistic time limit before you begin a session and stick to it, even when you are winning.
• Do not play when you are stressed or under the influence — gaming decisions made when you are emotionally unsettled, extremely fatigued, or under the influence of alcohol tend to be poor ones.

Responsible gaming is not solely the player's responsibility — it is a shared commitment between the player and a platform like Dewi11. We provide the tools and support; you use them wisely.

Dewi11 has put in place a range of concrete measures to ensure our platform supports healthy, responsible gaming. These are not just policies written into documents — they are daily operational practices that we actively enforce.

• Strict age controls — all registrants are required to confirm they are 18 years of age or older. Identity verification via MyKad is carried out for accounts processing withdrawals, ensuring no underage individuals are using our platform.
• Easily accessible self-control tools — all self-control tools (deposit limits, loss limits, time reminders, self-exclusion) are accessible directly from your account settings with no need to contact support or wait for approval.
• No pressure to keep playing — Dewi11 does not use manipulative techniques to keep players gambling when they want to stop. There are no false "you nearly won" notifications or fabricated messages designed to create artificial urgency.
• Trained Team — our customer support staff and VIP account managers are trained to recognise signs of problem gambling and to proactively reach out to players when concerning patterns of play are detected.
• Playing Pattern Monitoring — our system monitors deposit and betting patterns that may indicate unhealthy gambling behaviour, such as consecutive large deposits or a sudden spike in wagering amounts.

We recognise that not all problems can be fully prevented. However, our commitment is to provide every possible form of support and resources to any player who needs them — and to respond quickly and with genuine empathy whenever someone reaches out for help.

Dewi11 offers four core self-control tools that you can activate or adjust at any time from your account settings. These tools are designed to give you full control over your playing experience:

1. Deposit Limits

Set the maximum deposit amount you allow yourself within a given time period. Limits can be configured on a daily, weekly, or monthly basis according to your preference. Once a limit is set, it takes effect immediately — you will not be able to deposit more than the amount you have specified, even if you wish to do so. If you would like to increase your limit, a mandatory 24-hour waiting period is enforced to ensure the decision is made calmly and not on impulse.

2. Loss Limits

Set a maximum limit on how much you are willing to lose within a defined time period. Once the loss limit is reached, your account will be automatically blocked from placing further bets until the limit period resets. This is one of the most effective tools for preventing the "chasing losses" effect, which can cause losses to multiply rapidly.

3. Play Time Reminders

Enable periodic notifications that appear during your active playing sessions — every 30 minutes, every hour, or at whatever interval you choose. These reminders let you know how long you have been playing and give you a brief pause to decide whether you want to continue or stop.

4. Voluntary Self-Exclusion

This is the most powerful tool we offer. Self-exclusion lets you block your own access to your Dewi11 account for a period of your choosing — from 24 hours up to 6 months. During the exclusion period, you will not be able to log in, make deposits, or play. The option to extend the exclusion period is always available. To activate self-exclusion, go to Account Settings or contact our support team.

Problem gambling often develops gradually — many people don't realise they're losing control until the situation has become serious. Recognising the early warning signs is the single most important first step.

Be honest with yourself. Are you experiencing any of the following?

• You are playing longer or spending more money than you originally planned.
• You chase your losses by continuing to play or increasing your bet sizes.
• You have lied to family members or friends about how much time or money you have spent on gaming.
• You are spending money that was meant for other needs — such as bills, food, or rent — on playing.
• You gamble to forget your problems, relieve stress, or cope with feelings of depression.
• You feel restless, irritable, or anxious when you are unable to play.
• Your personal relationships, work performance, or studies have been affected by your gaming activity.
• You have borrowed money or sold assets to fund your gaming.
• You have tried to cut down or stop playing but were unable to.
• You feel the need to increase your bet size in order to experience the same level of excitement.

If you answered "yes" to two or more of the above, it is a sign that gambling has begun to have a negative impact on your life. Please take immediate steps to seek help — whether through Dewi11's self-control tools or professional support.

Activating self-control tools at Dewi11 is straightforward and can be done in under two minutes. Here is a step-by-step guide:

For deposit limits, loss limits & time alerts:

• Log in to your Dewi11 account.
• Go to Account Settings via the profile icon at the top right corner.
• Select "Responsible Gaming" or "Self-Control" from the settings menu.
• Select the type of limit you want to set (deposit, loss, or playing time).
• Enter the amount or time interval you want and click "Save".
• Your limit will take effect immediately with no delays.

For voluntary self-exclusion:

• Go to Account Settings > "Self-Control" > "Self-Exclusion".
• Choose the exclusion period you want — 24 hours, 7 days, 30 days, 3 months, or 6 months.
• Confirm your selection. Your account will be blocked immediately.
• You will not be able to log in or access your account during an active exclusion period.

If you have any difficulty accessing these self-control tools, or if you need immediate assistance to block your account, contact our support team via the in-platform 24/7 live chat. We will process self-exclusion requests immediately, with no intrusive questions or complicated procedures.

Dewi11 services are exclusively for adults aged 18 and above. We take this obligation seriously and have put in place a range of measures to prevent access by underage individuals.

If you share a device or computer with family members, including children or teenagers, we strongly encourage you to take the following steps:

• Log out completely from your Dewi11 account every time you finish playing — do not leave your session active on a shared device.
• Do not save your password in a web browser on a device shared with children or teenagers.
• Install parental control software on devices used by children to block access to gambling websites.
• Talking to your children about the risks of gambling in age-appropriate language — early education is the most effective form of protection.

If you suspect that someone under the age of 18 has accessed or registered a Dewi11 account, please contact us immediately at support@dewi11.express. We will act swiftly to close the account, delete the relevant data, and refund any deposits that have been made.

Asking for help is not a sign of weakness — it is a sign of courage and self-awareness. If you or someone you know is struggling with a gambling problem, there are a number of support resources available:

Dewi11 support channels:

• Live chat 24/7 — available within the Dewi11 platform. Use the subject line "Responsible Gaming" to be prioritised by our trained team.
• Email — support@dewi11.express with the subject line "Responsible Gaming Support". Response time is within 1–3 hours.
• VIP Account Manager — for Platinum and Diamond members, your personal account manager can be immediately switched to your first point of contact for responsible gaming concerns.

We understand that discussing a gambling problem can be a difficult and personal matter. Our team handles all responsible gaming conversations with complete confidentiality and without any judgment or pressure. Your decision to seek help is one we respect fully.

In addition to Dewi11's internal support, we also encourage players who need professional help to seek assistance from qualified clinical specialists in gambling addiction. The most important first step is acknowledging that you need help and being open to receiving it.

For the majority of Dewi11 players, online casino gaming is a fun and well-managed leisure activity. Here are some practical tips from our team to help keep your experience positive and balanced:

• Set a budget before you play — decide how much you are willing to spend on entertainment before you log in. Use Dewi11's deposit limit tool to enforce that decision automatically.
• Keep a record of your gaming activity — keep track of how much you have deposited, how much you have won, and how much you have lost over the course of a month. Seeing the actual numbers often offers a useful perspective.
• Take regular breaks — don't play for hours on end without a break. Activate time alerts and use them as a cue to step away, get a drink of water, or do something else before continuing.
• Avoid playing when your emotions are running high — do not use casino games as a way to cope with work stress, family problems, or feelings of sadness and frustration. Emotional instability leads to poor betting decisions.
• Enjoy the experience, not just the outcome — playing live baccarat, watching a BWF badminton match you have a bet on, or discovering a new slot should be an enjoyable experience — not one defined solely by winning or losing.
• Balance it with other activities — make sure online casino gaming is one of many leisure activities in your life, not the only one. Balance is the key to a healthy relationship with any form of entertainment.
• Play games you understand — playing games where you understand the rules and strategy makes for a more enjoyable experience. Dewi11 provides guides for all our major games.

Remember: no betting system can guarantee consistent wins. All casino games carry a long-term house edge — it is perfectly fine to play with the hope of winning, but playing under the assumption that you will always win is unrealistic and can lead to disappointment.